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ISO 9000 Template

ISO 9000 Template

The ISO 9000 Template were created to help you to prepare the ISO 9000 Quality Manual, ISO 9000 Operating Procedure & ISO 9000 Forms. This ISO 9000 Template contains prewritten ISO 9000 Quality Manual, ISO 9000 Operating Procedure along with sample forms and checklists included as Microsoft Word & Excel format. It provides sample practical documentation in the proper ISO format required by the latest ISO 9001:2000 changes.

Special Features :

· Specifically designed to be very easy to customize so that the entire documentation that is required by ISO 9001 : 2000 can be quickly and easily developed.
· Professional design and layout.
· It is designed to fulfill the ISO 9001 : 2000 requirements.
· Easy to read, easy to understand, and easy to implement.
· Easy to audit as it follows the structure of ISO 9001 : 2000.
· Includes the required Process Flowchart.

The ISO 9000 Template series itself is generic, and is designed to be applicable to any manufacturing or service process. The ISO 9000 Template are consist of:

a. ISO 9000 Quality Manual Template

This first step in building a ISO 9000 Quality Management System is the creation of a "Quality Manual". This is a separate and distinct step from developing quality procedures. The purpose is to state in a concise and brief format, the policies and objectives of the company required to achieve a desired level of quality for the organization or division.More than likely the input for the Quality Manual will come from your customers. It is the customer that drives the Quality Process. There requirements, needs, and future desires are the basis for implementing an ISO 9000 quality system in the first place.At a minimum, the ISO 9000 Quality Manual is required to address each one of the paragraphs of the applicable ISO 9000 Series that the company plans to become registered against. ISO 9001:2000 is the focus of this manual. But, you may need to expand the scope to include EMS 14001, QS-9000, AS-9000, or other industry specific quality requirements.

Each area that is written should include, at a minimum, three parts: Scope, Policy and Responsibilities.

· The Scope portion should simply state the purpose of the covered area.
· The Policy portion should state the company policy regarding the applicable ISO clause.
· The Responsibility portion should state who, in generic titles or positions, is responsible for the policy.

ISO 9000 does not require a specific format for the Quality Manual. A sample manual is provided in this guide for your use as a template to create your own Quality Manual. The Quality Manual Table of Contents is based on the ISO 9000 standard itself. This ensures that each required element is addressed and provides an excellent starting point for building your Quality System.

ISO 9000 Quality Manual Consist of:

· Master List
· Forward
· Administration
· Company Information
· Quality Management System
· Management Responsibility
· Resources Management
· Product Realization
· Measure Analysis Improvement
· Attachment

b. ISO 9000 Operating Procedure

The ISO 9000 Operating Procedure Template includes and integrates the top level ISO 9000 quality manual and the six required quality procedures, thus containing the most difficult part of the ISO 9000 documentation. The ISO 9000 Operating Procedure Template include the detailed samples of the Operating Procedures to fulfill the ISO 9001 : 2000 requirements for the procedures, making the customization process even easier. The entire manual follows the structure of ISO 9001 : 2000.

ISO 9000 Operating Procedures Consist Of:

· Control of documents
· Control of records
· Internal Audit
· Control of non-conformance product
· Corrective Action
· Preventive Action
· Training
· Purchasing

c. ISO 9000 Forms

ISO 9001 : 2000 does not require forms but ISO 9001 : 2000 requires to keep records. Our well-designed forms make it easy to record the necessary information. In addition, our well-designed forms guide the user through a business process (for example, our Corrective & Preventive Action Plan Form guides you through the entire corrective action process), ensuring not only that all data is recorded but that all steps have properly been executed.

All our ISO 9000 Forms

§ can immediately be used without any or with only little modifications(if you really need to, you can easily edit and customize in Microsoft Wordor Excel).
§ are designed by experienced quality managers and ISO 9000 auditors so that all forms are fully compliant with ISO 9001 : 2000 requirements.
§ are professionally laid out so that they are really easy to use without separate instructions.

ISO 9000 Forms Consist Of :

§ Orientation Checklist
§ Training Calendar
§ Training Needs Analysis
§ Training Record
§ After Training Valuation Form
§ Training Request Form
§ Application Form
§ Leave Application Card
§ Meeting Attendance
§ Training Attendance List
§ Store Card
§ Order Tracking Form
§ Material Issue Record
§ Material Return Note
§ Document Issue Record
§ Request For Uncontrolled Document
§ Document Change Notice
§ Preventive Maintenance Record
§ Approved Supplier List
§ Selection / Evaluation of Supplier
§ Audit Schedule
§ Internal Audit Checklist
§ Corrective Action Report
§ Preventive Action Report
§ Outgoing Form
§ Corrective & Preventive Tracking List
§ Equipment Calibration Tracking List
§ Customer Semi-Product Inspection
§ Non Conformance Corrective Action Report
§ Record Master List
§ Customer Feed Back Form
§ Customer Satisfaction Evaluation
§ Customer Information List

Time Management System/Time Clocking System/Time Attendance System

Time Management System /Time Clocking System /Time Attendance System

E-Soft Time Clock System is a PC based clocking system designed for small and medium size company, especially for those companies with numbers of outlets or branches with few employees in each outlet/branch. It is a cost effective way of taking control of the attendance for all employees in their outlets/branches. The existing office or POS pc can be used as clocking station to replace the conventional punch card machine.

Dear Friend,

E-Soft Time Clock System is a software product on which all your employees can clock in or out via PC. The system provide you with real time, accurate reporting.

E-Soft Time Clock System allows you to use a PC to record and report on employee work hours. It completely replaces manual time card machines or your hand written time and attendance records. It also eliminates the need for you to spend hours each week compiling your manual systems into a report to supply to your payroll department. The E-Soft Time Clock System is a multi user ready application.

E-Soft Time Clock System Software Features:

The E-Soft Time Clock System Software tracks employees' time and provides a daily reconciliation of time records as reports or for further processing by payroll software. As a result, the software cuts down on administrative time, safeguards from error, and saves a substantial amount of money that could have been lost due to mishandled time cards and employees punching in for each other. It is a complete and a cost effective solution for Time Attendance and security if Fingerprint Biometric device are deployed.

1. Employees Master Maintenance.

2. Fingerprint / Proximity Card Registration.

3. Working Time Pattern Maintenance.

4. Duty Roster.

5. Attendance Control – Mouse Click, Fingerprint Authentication or Proximity (RFID) Card verification.

6. Print Attendance Reports.

Reports

A variety of reports can be produced to give you the information you need in a format you can use. Following standard reports are available:

. Attendance Report
. Time Attendance Report
. Lateness Report
. Overtime Report
. Leave Report
. Absence Report
. Exception Report
. Shift Roster Report
. Clocking Report
. Staff Not Working Report
. Staff Not Clocking Report

Hotel Management System

Hotel Management System

The E-Soft Hotel Management System (HMS) helps to manage & operate small to medium sized hotels. E-Soft Hotel Management System is a user-friendly, uncluttered and compact Hotel Management Software that automates the operation and management of a hotel. Our Hotel Management Software seamlessly integrates Reservations, Front Desk, Housekeeping functions on a single platform. An extensive variety of management reports can be generated from the E-Soft Hotel Management System.

The features of the E-Soft Management System are as follows:-

· Hotel Guest Information Database Maintenance
· Hotel Room Reservation
· Hotel Room Availability
· Hotel Check-In & Check-Out
· Billing & Invoicing System
· Guest Message System
· Management Reports

Trading System

Trading System

E-Soft Trading System is an integrated system between Store, Front Point Of Sales And Back-office System which is user friendly and efficiently.

It is designed especially for the retailers who are looking to manage costs and improve overall efficiency in their day to day retail operations. This solution gives them the ability to manage their customers, capture point-of-sale transactions, and also perform back end operations such as purchase order creation, inventory transfers, sales reporting, customer loyalty and staff management all from one integrated solution.

The back-office module will allow users to view sales from individual stores, generate accounting entries directly into the accounting system, manage the members' records, view their purchase history, generate reward points all from one module. Integrate stock transactions into the Stock Control module, view the latest communication status, perform adjustments for foreign currency transactions and more.

The front-end module is primarily designed for store-front operations and utilize an intuitive Windows based user interface so that users can take their familiarization with the POS systems.

E-Soft Trading System is an organizer, an analyzer and a time saver. Some of it most useful features include:

§ Easy to learn and use - no expensive training required.
§ Sales tracking by product, department and customer.
§ Complete sales and inventory data for every item.
§ Full-featured POS system with slip printer, barcode and cash drawer support.
§ Sales figures for each product.
§ History of daily sales and POS totals.
§ On-screen review and editing of purchase orders.
§ Customer and supplier database with every transaction history.
§ Fast lookups using pick lists.
§ Automatic discounts, price levels, credit limits or tax rates for any customer.
§ A bonus points system to identify and reward your best customers.
§ Flexible sales and inventory reports with on-screen preview.
§ Standard label formats.
§ Optional sales taxes.
§ Sales data exports UBS system for further analysis.
§ Works with all barcode readers.
§ Optional password system accessing.

Accounting System

Accounting System

. General Ledger
. Accounts Payables
. Accounts Receivable
. Cash Book
. Recurring Entry
. Fixed Asset Register
. Invoicing / Billing
. Multi-user
. Multi Company
. Job / Project Maintenance
. Security Access Control

10 Ways to Improve Vendor Quality Control

10 Ways to Improve Vendor Quality Control - By Curt Barry

Quality Circles, Total Quality Management, Dr. Deming’s 14 Point Theory and Six Sigma are all various programs aimed at improving quality in an organization. They have been successfully implemented in many corporations, but have failed to attract a following in the direct-to-customer fulfillment industry. Major reasons for this are the complexity and resources required to implement these highly touted quality control programs.

If you are seeking ways to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. The following are ten proven strategies for improving your vendor quality control program. These techniques also can be used to design such a program if you do not have one in place today.

1. Get accurate item specifications. Both the catalog retailer and the vendor should have something in writing that accurately depicts each product’s specifications, including important factors such as representing colors as accurately as possible and using the correct sizes and measurements. The catalog retailer should specify these standards.

This step is even more important if you have a unique product. Apparel items, for instance, must have detailed specifications, because it is critical to ensure that your customers are getting what they expect. Many return codes that list “not as pictured” as the return reason are caused simply by depicting an item in your catalog inaccurately. Eliminate that problem, and you likely eliminate a number of your returns.

2. Write a vendor compliance manual. Vendor compliance means that product arrives from a vendor as it should—in proper condition and delivered in the agreed-upon manner. In addition to product quality, compliance standards that vendors must meet include packaging and shipping requirements, advanced shipping notices, master case and inner case, case labeling, product packaging and polybag specifications, accounting and paperwork requirements, logistics requirements and routing guides, scheduling and statistical sampling requirements, to name just a few.

Many operations don’t have a good vendor compliance manual, but admit they should have one. This document lays out the details of how you and your vendors will handle each and every step in the product fulfillment relationship. While creating such a manual requires a bit of an investment in time, it can save a lot of headaches later on. When questions arise as to how to handle situations with vendors, you’ve already determined your company’s position on the issues - it’s in your manual! For example, when it comes to bar codes, the manual may specify to vendors what type of bar codes should be used, their location on the package, and whether they need to be human-readable.

Other topics a manual should cover include service expectations, packing and shipping instructions, invoicing, chargebacks and reasons, packing list information, purchase order and other forms, transportation, labeling, palletizing, shipping carton identification and labeling, ship-alone carton specifications.

3. Establish good vendor relationships.This sounds like a no-brainer — it’s not. You’re probably dealing with hundreds of vendors, and it is important to establish clear, two-way communication with each of them. Mutual site visits can be an effective tool to promote understanding. For example, to facilitate good working relations with vendors, a large multichannel retailer held an open house recently at which it spent half a day showing all the company’s vendors through the different parts of the warehouse and demonstrating how product was handled from receiving through shipping. If you deal with a large number of vendors, it makes sense to concentrate on those who supply the majority of your products.

It is important to create a contact list for your vendors so they can ask questions and resolve problems by type of issue (e.g., product questions, chargebacks, accounts payable, traffic, etc.). In turn, your vendors should provide a single point of contact to whom you can direct questions concerning quality or performance. Establishing such a communications protocol is critical to streamlining the process.

4. Use vendor scorecards in the review process.Develop a scorecard to measure and evaluate the performance of your vendors. Used on an ongoing basis, a scorecard enables you to rank your vendors-for example, as level A, B and C. These rankings can then help you determine how often you need to inspect and sample product shipments from those vendors: An A-level or “best”-ranked vendor is not going to require the same level of scrutiny as is a B-level vendor.
Some catalogs are extending the evaluation programs to include performance standards such as on-time delivery, product design, knowledge of the market segment, price competitiveness, and packaging and paperwork accuracy.

Make vendor review a part of the merchandise ordering cycle. Schedule a planned vendor-review process to coincide with placing orders for product. It is a great time to review performance and gain commitments for improvement while using the leverage of the purchase order.

5. Set up correction and remedy procedures.You should clearly define the process and time for vendors to undertake any necessary corrections if your product or quality specifications are not met. Both parties should agree in advance on the steps to correct any continuing problems, as well as penalties if the issues are not resolved within a specific period of time.

Define the amount and method of applying vendor chargebacks when entering into a contract with a vendor, and record this information in the compliance manual. Depending on the problem, the correction process should be given some “teeth” to provide escalating steps toward improving quality.

6. Push compliance upstream.Wherever possible, push the quality control program to your vendor facilities rather than to your receiving dock. For example, it is helpful if you can participate in inspections and approvals of product before they are shipped.

In addition, try to have your vendors complete as many value-added services as possible under the quality umbrella established at the vendor site. The more work they can do at their end, the less you have to do in your warehouse.

7. Invest in infrastructure and gain management support.To implement and conduct a vendor quality control program successfully, you’ll need some dedicated infrastructure: computer systems, inspection equipment, fixtures, space, staffing, and travel expenses must be allocated to the program. In addition, keep in mind that it is impossible to implement a successful program of any kind without complete buy-in and support from top management. This is required not only to obtain finances to purchase the necessary infrastructure but also for the program to benefit from an ongoing commitment to its objectives. Vendor compliance cannot be enforced on a token basis.

8. Hire outside expertise where needed.If the expertise you require is not available within your company, you should consider going outside and hiring people familiar with vendor quality control programs. Often, you’ll actually save money by hiring outside help. There are industry experts available for hire in a huge variety of areas, from product sampling and quality testing to instituting vendor compliance standards and shipping programs.

9. Use a routing guide for inbound freight.Often overlooked, inbound freight costs are among the top eight operational expenses for catalog and retail operations. Inbound freight costs an average 2% - 4% of gross sales for most direct marketers. One way to control these expenses is to have vendors ship freight collect using a pre-determined list of carriers, known as a routing guide. The latter is often combined with a vendor compliance manual.

In most cases the retailer, not the vendor, should be responsible for carrier selection and routing. In my experience, “best practice” companies allow little or no prepaid freight.

10. Don’t forget drop-ship controls.Vendors who drop ship to your customers require a slightly different type of control. There are software systems available that can track drop-ship performance and order status information. Having some degree of control over the service levels being met by your vendors in drop shipping is critical.

You still need a type of system in place to make sure the order gets to the customer, even though it doesn’t physically go through your hands. You may have to pre-approve the vendors, see a certain number of samples, or institute some other measure of control with regard to drop shipping.Implementing a vendor quality control program - and enforcing it consistently - is not easy, but its potential benefits make the effort worthwhile. Such a program can keep your overall costs in line, improving your bottom line and at the same time enhancing long-term customer satisfaction and the lifetime value of your customers.

Author:

Curt Barry is president of F. Curtis Barry & Company, a fulfillment consulting firm for catalog, e-commerce, and retail businesses. We offer clients expertise in business process and order management systems, inventory management systems, warehouse management systems; warehousing and distribution; call center services; inventory management and forecasting solutions; and strategic, financial, and operational planning for all business channels.

He can be reached at 1897 Billingsgate Circle, Suite 102, Richmond, VA 23238,

phone: 804-740-8743;

email: cbarry@fcbco.com;

website: http://www.fcbco.com/.

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